takabet Privacy Policy

1 Introduction and Scope

This privacy policy applies to all services on the takabet platform. By registering, logging in, or using any service on takabet, you are considered to have agreed to the terms of this policy. This policy is an integral part of our Terms and Conditions and both documents should be read together.

takabet operates an online gaming and betting platform for users in Bangladesh. All information you provide through our website, mobile application, and other digital channels — as well as information our systems collect automatically — is governed by this policy.

We believe that every user's personal privacy is a fundamental right. With that in mind, takabet has put data protection measures in place at both the technical and administrative level, each of which is described step by step in this document.

2 Information We Collect

takabet collects information at various stages and in various ways. This information falls into two main categories: information you provide directly, and information generated automatically while you use the service.

2.1 Information You Provide Directly

• Full name, date of birth, and nationality
• Mobile number and email address
• Bank account number, bKash, Nagad, Rocket, or Upay number (for transaction purposes)
• Identity document details such as National ID (NID) number or passport number — at the time of account verification
• Login details: username and encrypted password
• Messages and request details sent to customer support

2.2 Automatically Collected Information

• IP address, device type, operating system, and browser version
• Session duration, pages visited, and click patterns
• Geolocation data (IP-based, approximate)
• Information collected through cookies and similar tracking technologies
• Transaction history: deposits, withdrawals, bet amounts, and results

2.3 Information Received from Third Parties

In some cases, takabet may receive verification data from identity verification agencies or payment processors that corresponds to the information you have provided. This information is used solely to confirm account security and the validity of transactions.

3 Purposes for Using Your Information

takabet uses your information only for specific, legitimate, and necessary reasons. Those purposes are clearly stated below:

• Account management: For registration, login, password recovery, and profile updates
• Transaction processing: To carry out deposits and withdrawals and verify payments
• Identity verification: For age verification (confirming 21+) and fraud prevention
• Customer support: To respond to your inquiries, complaints, and assistance requests
• Platform improvement: To analyse user experience and raise service quality
• Promotional communications: To send information about bonuses and offers, subject to your consent
• Security: To prevent unauthorised access, account takeover, and suspicious activity
• Responsible gaming: To identify unusual playing patterns and provide support to the relevant user

We will not use your information for purposes beyond those listed above. If it becomes necessary to use your information for a new purpose, this policy will be updated and you will be informed.

4 Data Storage and Protection Methods

takabet takes industry-standard technical measures to protect your information. Our systems use SSL encryption, which keeps all data exchanged between your browser and our servers secure.

4.1 Technical Protection

• 256-bit SSL/TLS encryption for data transmission
• Encrypted databases for stored data
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• OTP-based two-factor authentication option

4.2 Administrative Protection

• Only authorised staff may access personal data
• All data access activity is logged
• Staff receive training on privacy and data protection
• Confidentiality obligations are included in agreements with third parties

4.3 Data Retention Period

Data may be retained for as long as an account is active and, after an account is closed, for the period required by applicable legal and financial record-keeping obligations. Once retention is no longer necessary, data is securely deleted or anonymised.

5 Sharing Data with Third Parties

takabet does not sell your personal information or share it with third parties for commercial purposes. However, limited information may be shared in the specific situations below:

5.1 Payment Processors

The information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, Rocket, Upay, and bank transfer services for the purpose of processing deposits and withdrawals. This information is used solely for the specific transaction in question.

5.2 Technology Service Providers

Game studios, server hosting companies, and analytics tool providers that assist in operating our platform may process limited service-related information. All such parties operate under confidentiality agreements.

5.3 Legal Obligations

In the event of a court order, a lawful request from a government authority, or a fraud investigation, takabet may be required by law to provide the necessary information.

5.4 Third-Party Privacy Policies

If you follow a link from our platform to any third-party site, that party's own privacy policy will apply, and takabet is not responsible for it.

6 Cookies and Tracking Technologies

Cookies and similar technologies are used on the takabet website. Cookies are small files stored in your browser that help improve the quality of the service.

6.1 Types of Cookies We Use

• Essential cookies: To maintain login sessions and ensure security — without these the site does not function properly
• Functional cookies: To remember your preferences (language, theme)
• Analytics cookies: To understand which pages are used most, which helps us improve the service

6.2 Cookie Controls

You can block or delete cookies from your browser settings. However, disabling essential cookies may limit some site functionality, particularly login and payment sections.

7 User Rights

Every user registered on takabet holds the following rights regarding their own information:

• Right to access: You may request to know what information we hold about you
• Right to correction: You may request that incorrect or outdated information be changed
• Right to deletion: In certain circumstances you may request that your information be deleted, although full deletion may not be possible where legal obligations apply
• Right to restrict processing: You may request that your information not be used for certain purposes
• Right to opt out of promotional messages: You may stop marketing communications at any time

To exercise these rights, contact our customer support team via live chat or email. We provide assistance in Bengali and English 24/7.

8 Protection of Minors' Data

takabet strictly enforces a 21+ age rule. No one under the age of 21 may use our platform, and we do not knowingly collect or store any information from minors.

There is an age verification step during account registration. If we become aware that an account contains information belonging to a minor, that account will be suspended immediately and the relevant information will be deleted. You can find more details on this in our Responsible Gaming guidelines.

9 International Data Transfers

Some of the technical infrastructure used to operate our services may be located in different countries. Regardless of where data is processed, takabet ensures that the standards set out in this privacy policy are always maintained.

When data is shared with third parties, those parties must follow policies that are consistent with our privacy standards. This obligation is enforced through contractual agreements.

10 Policy Changes and Updates

takabet may revise this privacy policy from time to time. When changes are made, an updated date will be published at the top of this page. For significant changes, registered users will be notified by email or in-app notification.

Continued use of the platform after a change has been made will be taken as acceptance of the revised policy. We therefore recommend checking this page regularly. For full terms relating to our services, see the Terms and Conditions. The FAQ section is useful for common questions.

11 Contact Us

If you have any questions, concerns, or requests regarding your information or this privacy policy, please get in touch with us. Our dedicated support team is available 24/7 in Bengali and English.